Cancellation/Return Policy

We stand by the quality of our products and strive for 100% customer satisfaction. However, due to the artisanal and perishable nature of some items, our return policy is outlined below:

✅ Eligible for Return / Refund

• The product is damaged, defective, expired, or incorrect.
• The issue is reported within 2 calendar days of delivery.
• A clear unboxing video is provided (from the moment of opening the sealed parcel).

❌ Not Eligible for Return

• Used or opened consumables (e.g., jams, ghee, juices, spices)
• Products without original packaging
• Personalized, handmade, or fragile items (unless damaged on arrival)

📦 How to Request a Return

Email us at: support@apneehatti.com within 2 days of delivery.

Return method: By mail

Return label: Included in the package

Restocking fees: No cost

Include the following in your email:

• Your Order ID
• Photo or video proof of the issue
• Unboxing video (strongly recommended)

💰 Refund Process

• Once approved, refunds are processed within 7 business days
• Refunds are credited to the original payment method
• For prepaid COD orders, bank details will be requested for NEFT transfer